What is Emergency Maintenance

What is Emergency Maintenance

Our office on average receives over 10 maintenance requests per day. These requests can vary from emergency repairs to basic home care. The response time for maintenance can also vary depending on the priority.

Emergency maintenance is often actioned within 24 hours, general maintenance within 72 hours and basic requests within 7days.

RTA legislation clearly states that all maintenance must be provided in writing. This can be done by completing a maintenance form in our office, emailing here, or visiting our website.

To clarify – Emergency repairs defined in the ACT are:

  • a burst water service or a serious water service leak
  • a blocked or broken lavatory service
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply to the property
  • a failure or breakdown of an essential service or hot water, cooking or heating appliance
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
  • a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property

All other repairs are considered to be routine repairs.

For more information please see https://www.rta.qld.gov.au/Renting/During-a-tenancy/Maintenance-and-repairs/Emergency-repairs

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